The Callplus Enterprise Contact Centre Management Platform is a secured, highly-reliable cloud communications suite built specifically for banking and financial sectors. It provides robust, real-time telephony capabilities critical for customer support, high-volume loan collections, and compliance adherence.

Core Specifications

Core Features from Cloud Operations

Multi-Campaign Dialer: Facilitates intelligent outbound and inbound routing across progressive and predictive dialing modes.
Role-Based Access Control (RBAC): Secure access tiering ensuring only authorized personnel process sensitive client data.
Real-Time Analytics: Deep-dive live metrics on Agent Occupancy, Inbound Queue limits (max wait), and live Call Graphs.
OTP Two-Factor Auth (2FA): Bank-grade security validation via SMS or Call prior to dashboard access to eliminate unauthorized intrusions.

System Architecture

Dashboard & Live Monitoring

Agent Performance: Tracks active agents, Idle/On Call/Wrapup mix, and tracks live Active/Connected ratios.
Predictive Call Panel: Monitors TOTAL RECORDS, Live DIALING, connection rates (%), and failure analytics in real-time.
DNC Management: Directly manages National Do Not Call compliance via single-number or Bulk Excel uploads to restrict outbound solicitations automatically.

Deployment Guide

Workflow Integration

Administrator accesses the encrypted portal via sysadmin.
OTP triggers via 2FA; once verified, access is granted.
Configure Campaigns and assign Extensions (e.g., ext 2001).
Monitor live Predictive Call nodes to measure real-time connect rates.

Extended Documentation

Banking institutions operating via Callplus achieve strict operational compliance thanks to 256-bit encryption, role-based session locking, and auto-logout on inactivity. The DNC Upload module serves as a mandatory firewall against non-compliant marketing calls.

Cloud Software for Bank Sector