Feature-Rich Call Center Solution

Discover the comprehensive suite of features that make CallPlus Dialer the perfect choice for your call center operations

Advanced Dialing Modes

Choose from multiple dialing modes to optimize your calling operations

Predictive Dialing

  • AI-powered call distribution
  • Automatic answering machine detection
  • Dynamic pacing algorithm
  • Real-time adjustment based on agent availability

Progressive Dialing

  • One-to-one agent-call ratio
  • Automated dialing after wrap-up
  • Custom delay settings
  • Preview capability before connection

Preview Dialing

  • Lead information preview
  • Customizable preview duration
  • Skip and reschedule options
  • Notes and disposition codes

Manual Dialing

  • Click-to-call functionality
  • Speed dial options
  • Direct number input
  • Call history access

Call Management

Powerful tools to handle calls efficiently

Call Handling

  • Call transfer & conferencing
  • Call recording & monitoring
  • Custom disposition codes
  • Callback scheduling
  • Do-not-call list management

Real-Time Monitoring

  • Live dashboard & statistics
  • Agent performance metrics
  • Call queue monitoring
  • Campaign progress tracking
  • Custom KPI settings

Agent Tools

  • Script management
  • Knowledge base access
  • Custom note taking
  • Break time management
  • Performance analytics

Campaign Management

Complete control over your calling campaigns

Campaign Setup

  • Multiple campaign creation
  • Lead list management
  • Schedule & timezone settings
  • Priority management
  • Custom field mapping
  • Automated lead recycling

Reporting & Analytics

  • Detailed campaign reports
  • Agent performance analytics
  • Custom report builder
  • Export capabilities
  • Scheduled reporting
  • Historical data analysis

Integration & Security

Connect and protect your call center operations

CRM Integration

  • Popular CRM compatibility
  • Custom API integration
  • Real-time data sync
  • Lead management

Communication Channels

  • SMS integration
  • Email automation
  • WhatsApp business
  • Multi-channel reporting

Security & Compliance

  • GDPR compliance
  • Call encryption
  • Role-based access
  • Audit trails