COMPANY OVERVIEW

Engineered for reliable business communication.

CallPlus Infotech Solutions Pvt. Ltd. provides telephony infrastructure, customer relationship software, and custom engineering for businesses that depend on reliable communication.

Who We Are & What We Build

Building & operating core communication technology.

CallPlus Infotech Solutions Pvt. Ltd. was established to address a fundamental challenge in business communication: providing reliable, scalable, and high-availability telephony infrastructure without the complexity of unmanaged legacy setups.

We engineer and operate full-stack communication technology — including Cloud SIP Dialers, Cloud GSM Gateways, and CallPlus CRM. Our solutions enable call centers, financial collection agencies, sales organizations, and enterprise teams to handle voice channels and data workflows smoothly.

Beyond telephony infrastructure, our technical engineering team delivers custom enterprise software, RESTful API integrations, mobile applications, and managed cloud deployments.

Telephony Core

SIP trunking, multi-channel dialer engines, and GSM gateway infrastructure engineered for voice stability.

Business Applications

CallPlus CRM, lead pipeline automation, invoicing, and customized administrative dashboards.

Compliance & Security

TRAI-compliant call logging, encrypted voice channels (SRTP/TLS), and secure data storage standards.

Support Model

Dedicated technical engineering team providing 24/7 SLA monitoring, triage, and rapid issue resolution.

Operational Methodology

What We Solve & Our Engineering Approach

We eliminate telephony downtime, fragmented customer data, and slow system integrations through structured technical execution.

Problem Solved

Telephony Downtime

Unreliable voice channels cost businesses lost connections and revenue. We deploy multi-data center redundant SIP routes and automatic failovers.

Problem Solved

Fragmented Workflows

Agents shifting between separate dialers, CRMs, and billing tools. We integrate voice calls directly into CRM lead pipelines and reporting tools.

Problem Solved

Compliance & Control

Unsecured recordings and non-compliant call logs. Our platforms enforce role-based access controls and TRAI compliance logging by default.

Core Principles

Engineering Standards & Principles

The technical standards that guide our software development and infrastructure operations.

Reliability First

Telephony channels are mission-critical. We design every architecture with redundancy and failover paths to prevent service interruption.

API-First Architecture

All core functionalities are accessible via REST APIs and Webhooks, allowing clean integration with external enterprise systems.

Factual Transparency

We provide accurate technical specifications, real system status monitoring, and clear SLA parameters without artificial marketing claims.

Hands-on Support

Support is handled directly by technical engineers who understand system topologies and can resolve configuration queries promptly.

Interested in evaluating CallPlus for your infrastructure?

Contact our team for technical documentation, system specifications, or deployment consultations.

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