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Unified Telephony CTI

Your Call Center and CRM, Finally Unified

Connect calls, contacts, and tickets seamlessly — with click-to-call, real-time incoming call context pop-ups, dynamic lead creation, and auto-syncing call logs without ever switching tabs.

Get Integration Setup Compare Modes
Native CTI Extension Sub-50ms Webhook Sync Auto Call Log Sync 0-Tab Switching
Call Center and CRM Unified Telephony Visual Architecture
10+
Native CRM Connectors
<50ms
Webhook Dispatch Speed
100%
Automatic Call Log Sync
0
Tab Switches Required
BUSINESS VALUE & UNIFIED WORKFLOW

One Interface for Calls and CRM

Boost agent customer engagement with the CallPlus CTI extension. Integrate CallPlus telephony directly into your CRM for dialer management, lead history, and automatic call logging without leaving your CRM screen.

Manual Number Copy-Pasting

Agents lose valuable dialing time switching windows and manually keying 10-digit phone numbers into external softphones.

Solved: One-Click Click-to-Call Anywhere

Contextless Incoming Calls

Answering calls blind without knowing customer purchase history, past support tickets, or pending deal statuses.

Solved: Instant Incoming Screen-Pops

Missing Call Notes & Lost History

Unlogged phone conversations result in incomplete CRM data and zero accountability for manager reviews.

Solved: Auto-Sync Call Logs & Audio Links
END-TO-END INTEGRATION WORKFLOW

CRM & Telephony Integration Architecture

High-reliability bidirectional event pipeline between CallPlus Telephony Engine and your enterprise CRM system.

CRM & Telephony Integration Architecture Diagram
1
Telephony Event

Incoming / Outgoing Call Trigger

2
CTI Engine

Caller Lookup & Routing Check

3
CRM Screen-Pop

Instant Customer Profile Popup

4
Call Processing

WebRTC Softphone & Live Notes

5
Webhook Sync

Sub-50ms Event & Audio Payload Sync

6
CRM Log Entry

Call Summary & Recording Logged

TWO INTEGRATION MODES

Choose the Setup That Fits Your Workflow

CallPlus offers both lightweight browser CTI widgets and high-performance server-to-server webhook pipelines.

01 MODE 01

Embedded CTI Widget (Inside CRM)

Unify call control inside your CRM browser tab. Agents get embedded softphones without switching applications.

  • Embedded softphone drawer inside CRM interface
  • Real-time incoming caller pop-up with deal history
  • One-click disposition selection & call notes entry
  • Configurable for Zoho, Salesforce, and HubSpot
02 MODE 02

Server-to-Server REST API & Webhooks

High-speed background event syncing. Ideal for custom internal CRMs and automated data pipelines.

  • Sub-50ms HTTP webhook dispatch on call completion
  • Automatic lead creation on new unknown caller numbers
  • Encrypted stereo call recording URL synchronization
  • Custom field mapping & webhook payload security
SIDE-BY-SIDE COMPARISON

Mode Comparison Matrix

Evaluate features across embedded widgets, server webhooks, and hybrid enterprise setups.

Capability / Feature Embedded CTI Widget Server Webhook Sync Hybrid Enterprise
Click-to-Call from CRM Lead Record
Incoming Caller Screen-Pop Window
Automatic Call Log Activity Creation
Audio Recording Link Auto-Sync
Auto-Create Lead on Missed Call
Zero Browser Extension Installation
AGENT PRODUCTIVITY

Everything Your Agents Need, Built In

Advanced telephony integration features tailored for sales, support, and collection teams.

In-App Softphone

WebRTC browser phone built directly into your CRM drawer.

Auto Call Notes

Prompt agents to add notes & dispositions after call wrap-up.

Call Analytics

Real-time CDR telemetry pushed into CRM reports.

Secure Webhooks

HMAC signed payloads with OAuth 2.0 security.

DECISION-MAKER FAQs

Frequently Asked Questions

Common queries regarding CallPlus CTI and CRM Integration deployment.

CallPlus CTI integrates natively via official app widgets or browser extensions inside Zoho CRM, Salesforce, LeadSquared, HubSpot, Zendesk, and Freshdesk.

When a call arrives from a phone number not in your CRM, CallPlus automatically generates a new Lead or Contact record and opens the screen-pop form for instant agent entry.

Yes, once a call ends, the stereo audio recording URL is auto-synced directly into the CRM call activity record for instant one-click supervisor playback.

Absolutely. Our Mode 02 REST APIs and sub-50ms JSON webhooks allow custom internal ERPs and CRMs to receive real-time call events and push outbound dialing requests.

Unify Your Telephony & CRM Today

Talk to our solution architects to enable native CTI integration and automated webhook syncing for your CRM.

Schedule CTI Demo Talk to Sales
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