Streamline telecom operations and deliver seamless customer service with CallPlus specialized Telecom Contact Center Software & SIP Infrastructure.
CallPlus delivers end-to-end communication, telephony CRM, and automated infrastructure tailored for high-demand business environments.
The telecom sector demands speed, reliability, and continuous uptime. CallPlus contact center software for telecommunications is engineered to simplify complex workflows, enhance agent productivity, and ensure uninterrupted service across high-volume call handling and real-time monitoring.
Manage high-throughput call billing, GST compliance invoicing, agent extension costs, and AMC renewal automation through CallPlus central billing system.
Connect customer interactions across voice calls, official WhatsApp Business API, and TRAI DLT approved SMS gateways in a single unified dashboard.
Automate customer self-service options for recharges, bill queries, and complaint registration efficiently.
Monitor line resources, active SIP channels, trunk health, and live agent calls via supervisor whisper/barge.
Capture high-fidelity stereo audio recordings for SLA compliance, dispute resolution, and quality audit.
Centralized browser portal to manage extensions, trunk routes, rates, and supervisor privileges.
Assign single national virtual numbers to route across multiple regional call center nodes seamlessly.
Capture customer leads when agents are busy and trigger instant automated SMS/WhatsApp callbacks.
Real-world operational benchmark results across active deployments.
Deploy CallPlus in-house telephony, contact center CRM, and SIP infrastructure tailored for your enterprise.