Privacy Policy

1. Information We Collect

We collect information provided directly by clients and prospective inquiries, including contact names, business email addresses, telephone numbers, organization details, and service inquiry requirements.

2. How We Use Your Information

Information collected is processed strictly to:

• Provision, operate, and maintain cloud communication infrastructure and CRM services.
• Respond to sales inquiries, technical support tickets, and service requests.
• Fulfill regulatory and TRAI compliance requirements regarding call log retention and billing.
• Send critical technical system notices, security advisories, and service updates.

3. Data Security & Encryption

We enforce administrative, technical, and physical safeguards to protect client data. Voice streams use SRTP and TLS 1.3 encryption. Administrative databases enforce role-based access control (RBAC) and encrypted storage at rest.

4. Information Sharing & Third Parties

We do not sell, rent, or trade client information to third parties. Data is shared exclusively with authorized telecom carriers or law enforcement entities when required by mandatory legal order.

5. Data Retention & Log Policy

Call Detail Records (CDRs) and system audit logs are retained in accordance with applicable Indian Telecommunications regulations and enterprise service level agreements (SLAs).

6. Contact & Privacy Officer

For questions regarding data protection or privacy compliance, contact:

CallPlus Infotech Solutions Pvt. Ltd.
Email: info@callplus.in
Phone: +91 84068 31511 / +91 62071 23633