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Telephony Routing Engine

Advanced IVR Software Suite

Multi-level Interactive Voice Response (IVR) engine with dynamic HTTP API webhooks, TTS speech synthesis, skill-based department queues, and holiday business rules.

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Multi-Level DTMF Trees Live Database Webhooks TTS Speech Prompts 99.9% Uptime
Advanced IVR Software Suite Telephony Visual
0%
Misrouted Inbound Calls
<30ms
DTMF Keypress Processing
100%
HTTP API Webhook Sync
99.9%
SLA Telephony Availability
BUSINESS VALUE & IMPACT

What Advanced IVR Software Solves

Eliminate unstructured caller queues, delayed department transfers, static pre-recorded prompts, and high receptionist payroll overhead.

Multi-Level DTMF Navigation

Design nested press-1 / press-2 call routing flows for sales, technical support, billing, and language preferences effortlessly.

Dynamic Database Webhooks

Query backend CRM databases live during mid-call to speak out account balances, delivery status, or ticket details via Text-to-Speech.

Time-of-Day & Holiday Rules

Automatically switch call routing logic after office hours, weekends, or statutory national holidays with customized automated announcements.

END-TO-END WORKFLOW

Advanced IVR Architecture Flowchart

High-reliability telephony routing pipeline connecting incoming SIP lines to dynamic ACD queues and CRM systems.

Advanced IVR Software Architecture System Flow Diagram
01. SIP Call Arrival
02. Multi-Level DTMF
03. Database API Webhook
04. Dynamic TTS Speech
05. ACD Department Queue
06. IVR Drop-Off Analytics
FEATURE MATRIX BREAKDOWN

Categorized IVR Capabilities

Enterprise-grade call routing modules for telecom administrators and contact center directors.

DTMF & Dynamic Webhooks

Core Routing
  • Unlimited Multi-Level Menu Trees: Infinite nested DTMF keypress menus (e.g. Press 1 for Sales → Press 2 for Enterprise).
  • Real-Time HTTP API Webhooks: REST API query to fetch live account balances, order tracking, or lead scores.
  • Neural Text-to-Speech (TTS): Dynamic voice prompts converting text data into natural human speech mid-call.
  • Skill-Based Department Routing: Intelligently transfer calls to available reps with highest skill match.

Outbound Interactive Surveys

Automated Outreach
  • Automated Voice Surveys: Broadcast post-service IVR surveys capturing 1-5 rating keypress feedback.
  • Appointment & Payment Reminders: Outbound IVR calls asking callers to press 1 to confirm or 2 to reschedule.
  • Emergency Voice Broadcast: Send instant recorded announcements to 10,000+ contacts simultaneously.
  • DLT & TRAI Compliance: Built-in DNC scrubbing and time-window restrictions for outbound calls.

Inbound Queue & Time Rules

Queue Control
  • Music-on-Hold & Queue Position: Announce estimated wait time and live position in queue to callers.
  • Time-of-Day Schedule: Route calls to voicemail or mobile numbers automatically after business hours.
  • Statutory Holiday Announcements: Pre-schedule custom holiday greetings and emergency hotline info.
  • VIP Caller Priority: Skip queue for designated high-value account phone numbers.

IVR Drop-Off & Path Analytics

Reporting & QA
  • IVR Navigation Drop-Off Heatmap: Identify which menu node causes caller disconnects.
  • Call Path Tracking: Detailed log showing exact DTMF keypress path chosen by every caller.
  • Agent Queue Performance: Monitor average answer speed, abandoned calls, and SLA percentage.
  • CDR & Recording Export: Download full call detail records and dual-channel WAV audio.
Flagship Telephony License

Advanced IVR Software License

Complete enterprise IVR software suite with infinite DTMF levels, webhooks, and 24/7 SLA technical support.

One-Time Setup & Perpetual License
₹80,000
Yearly AMC Charges
25% / yr (₹20,000/yr)

*25% Annual Maintenance Contract (AMC) covers 24/7 emergency SLA technical support, server telemetry monitoring, regulatory TRAI updates, and software version upgrades.

Order Advanced IVR Software License
TARGET INDUSTRIES

Built for Every Customer Communication Scenario

Banking & NBFC
Loan Recovery
BPO Call Centers
Telecom & ISP
Insurance Tech
E-Commerce
SECURITY & COMPLIANCE

Enterprise Security Architecture

Role-Based Access (RBAC)

Strict multi-tier permission matrix enforcing isolated view and edit access for Super Admin, Manager, Sales, Accounts & Agent roles.

AES-256 Data Encryption

Dual-channel call audio recording & database customer records encrypted at rest (AES-256) and in transit over SSL/TLS 1.3.

TRAI & DNC Compliance

Automated National Do Not Call (DNC) registry scrubbing & TRAI compliance audit trails logged for all outbound campaigns.

DECISION-MAKER FAQs

Frequently Asked Questions

Advanced IVR Software Suite is priced at ₹80,000 One-Time Setup & Perpetual License with a 25% Yearly AMC (₹20,000/year) covering 24/7 SLA technical support, server monitoring, and upgrades.

Yes! Our dynamic HTTP API webhooks connect directly to your backend database or CRM to retrieve live account balances, delivery status, or ticket details and speak them out using Text-to-Speech mid-call.

CallPlus IVR Software supports infinite multi-level menu trees, allowing complex multi-department routing, language selection, and self-service options.

Yes! You can pre-configure time-of-day business rules and calendar holiday schedules to automatically trigger custom announcements or route calls to voicemail or mobile numbers.
Ready to Upgrade Your Telephony Routing?

Deploy Advanced IVR Telephony Infrastructure

Speak with our telecommunication engineering specialists to configure custom IVR routing trees for your enterprise.

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