HEALTHCARE HELPLINE & PATIENT CRM
Patient Support & Appointment Helpline Solution for Healthcare
Transform hospital helplines, doctor appointments, and patient care management with CallPlus Healthcare Voice & CRM Platform.
Transform hospital helplines, doctor appointments, and patient care management with CallPlus Healthcare Voice & CRM Platform.
CallPlus delivers end-to-end communication, telephony CRM, and automated infrastructure tailored for high-demand business environments.
Hospitals and diagnostic chains handle high-volume appointment queries, emergency escalations, and lab report follow-ups. CallPlus ensures zero dropped calls, intelligent priority emergency routing, and automated SMS appointment reminders.
Manage high-throughput call billing, GST compliance invoicing, agent extension costs, and AMC renewal automation through CallPlus central billing system.
Connect customer interactions across voice calls, official WhatsApp Business API, and TRAI DLT approved SMS gateways in a single unified dashboard.
Patients can book, reschedule, or cancel doctor appointments automated via IVR.
Route urgent medical emergency calls directly to available trauma triage desks.
Dispatch instant SMS alerts and automated voice notifications when reports are ready.
Display patient medical history instantly on the agent desktop upon call arrival.
Deliver IVR guidance in English, Hindi, and regional vernacular languages.
Automate post-discharge follow-up calls and prescription feedback surveys.
Real-world operational benchmark results across active deployments.
Deploy CallPlus in-house telephony, contact center CRM, and SIP infrastructure tailored for your enterprise.