Smart Call Center Solutions & Services that support your enterprise to deliver highly exceptional customer experiences. Best Software Solutions for Your Business.
CallPlus Hosted Call Center Solution presents a versatile platform for Inbound/Outbound/Blended Call Centers. CallPlus Hosted CCS is available as a SaaS model from 3-user subscriptions to 1,000+ users and more.
Outbound dial modes such as predictive, progressive, preview, and manual can be configured to suit business process needs. Agents can work from home using a softphone app or laptop/desktop as per the infrastructure availability.
Each client is provided service from a dedicated virtual machine rather than a shared environment, ensuring data privacy. Clients get more security for their data as dedicated VMs are allocated rather than a shared environment for hosting.
Organizations benefit by leveraging all the features of an advanced call center by paying a subscription fee, without having to worry about the management and technicalities of the system.
Comprehensive cloud contact center capabilities tailored for enterprise operations.
Intelligent skill-based routing and automated assignment of inbound callers to available agents.
Flexibly switch agent profiles based on call queues to suit business process needs.
Predictive, progressive, preview, and manual dialers for high-efficiency outbound campaigns.
Algorithmic voice dispositions for auto-categorizing lead outcomes and intelligent follow-ups.
Multi-level self-service IVR menus for instant caller routing and automated feedback.
Automated SMS/WhatsApp callback trigger when calls go unanswered during peak hours.
Live supervisor monitoring, whisper coaching to agents, and direct call barge-in controls.
High-fidelity dual-channel audio recording with AES-256 encryption and QA scoring forms.
Common queries regarding CallPlus Hosted Call Center Solution.
Contact our telephony experts to customize a hosted solution for your business.
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