Scale BPO outbound telemarketing and inbound customer support with CallPlus Predictive Dialer, CRM, and Agent Performance Suite.
CallPlus delivers end-to-end communication, telephony CRM, and automated infrastructure tailored for high-demand business environments.
BPO operations require relentless dialing efficiency, zero agent idle time, and strict client SLA tracking. CallPlus delivers intelligent 3:1 predictive auto-dialing alongside real-time supervisor whisper controls.
Manage high-throughput call billing, GST compliance invoicing, agent extension costs, and AMC renewal automation through CallPlus central billing system.
Connect customer interactions across voice calls, official WhatsApp Business API, and TRAI DLT approved SMS gateways in a single unified dashboard.
Eliminate manual dialing delays and maximize talk-time up to 52 minutes per agent hour.
Listen in live, whisper guidance to trainees, or barge into critical calls seamlessly.
Search and score 100% of recorded customer calls with built-in evaluation forms.
Zero-installation WebRTC browser phone with screen-pop customer history.
Provide agents with interactive dynamic call scripts based on campaign parameters.
Schedule precise scheduled callbacks with automatic pop-ups for agents.
Real-world operational benchmark results across active deployments.
Deploy CallPlus in-house telephony, contact center CRM, and SIP infrastructure tailored for your enterprise.