Terms of Service

1. Service Agreement

By accessing or using CallPlus Infotech Solutions Pvt. Ltd. products, cloud SIP dialers, GSM gateways, CRM systems, or custom software services, you agree to comply with these Terms of Service.

2. Acceptable Use & Regulatory Compliance

Clients are strictly required to operate telephony channels in full compliance with TRAI regulations, DoNC guidelines, and applicable telecommunication laws in India. Unsolicited spam dialing or unauthorized CLI spoofing is strictly prohibited and results in immediate channel termination.

3. Service Availability & SLA

We maintain redundant infrastructure aiming for 99.9% operational uptime. Service credits and support escalation timelines are governed by your enterprise Service Level Agreement (SLA) contract.

4. Intellectual Property

All proprietary software code, platform architectures, trademarks, and documentation related to CallPlus products remain the exclusive intellectual property of CallPlus Infotech Solutions Pvt. Ltd.

5. Limitation of Liability

CallPlus Infotech Solutions Pvt. Ltd. shall not be liable for indirect, incidental, or consequential damages resulting from carrier network outages, third-party internet disruption, or client configuration errors.

6. Governing Law

These terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts in New Delhi, Delhi.