E-COMMERCE SUPPORT & ORDER BOT
Customer Experience & Support Solution for E-Commerce & Retail
Deliver 24/7 order tracking, delivery support, and voice bots for E-Commerce platforms and D2C brands with CallPlus.
Deliver 24/7 order tracking, delivery support, and voice bots for E-Commerce platforms and D2C brands with CallPlus.
CallPlus delivers end-to-end communication, telephony CRM, and automated infrastructure tailored for high-demand business environments.
E-commerce and D2C brands handle surges of WISMO ("Where Is My Order?") inquiries during sales events. CallPlus provides automated order tracking IVR and seamless CRM integrations with Shopify, WooCommerce, and Magento.
Manage high-throughput call billing, GST compliance invoicing, agent extension costs, and AMC renewal automation through CallPlus central billing system.
Connect customer interactions across voice calls, official WhatsApp Business API, and TRAI DLT approved SMS gateways in a single unified dashboard.
Customers enter their mobile number to hear live courier tracking updates automatically.
Empower buyers to talk to a product advisor directly from the checkout page.
Display current cart items, past purchase history, and delivery address to support agents.
Automate COD order confirmation calls before shipping to minimize Return to Origin (RTO).
Consolidate voice calls, emails, WhatsApp messages, and live chat into a single ticket.
Collect post-delivery customer satisfaction scores via automated IVR/SMS.
Real-world operational benchmark results across active deployments.
Deploy CallPlus in-house telephony, contact center CRM, and SIP infrastructure tailored for your enterprise.