Cloud Call Center CRM
Cloud Call Center CRM Software
Manage customers, agents, campaigns, calling workflows, and real-time reports from a centralized cloud platform with native SIP telephony integration.
Manage customers, agents, campaigns, calling workflows, and real-time reports from a centralized cloud platform with native SIP telephony integration.
Traditional call centers suffer from disconnected CRM systems and dialers, forcing agents to manually switch screens, copy phone numbers, and type call notes. CallPlus Cloud Call Center CRM unifies customer records, dialing, call recording, agent management, and reporting into a single operational interface.
Every module is designed to give operational teams control, efficiency, and complete audit visibility.
Centralized Outbound & Inbound Campaign Workspace
Create, schedule, and execute outbound telecalling campaigns with automated lead list assignment, calling controls, and status tracking.
Granular Agent Control & Real-Time Monitoring
Monitor agent status, active call counts, break logs, and handle times. Enforce role-based access for Supervisors, Team Leads, and Agents.
Embedded WebRTC Softphone & Click-to-Call
Make and receive calls directly within the CRM without external dialer software. Supports auto, preview, and predictive dialing modes.
Full Audit Visibility & Exportable Reports
Access complete Call Detail Records (CDRs), agent efficiency metrics, campaign conversion rates, and hourly call distribution stats.
Systematic step-by-step process execution from initial request to analytics recording.
Import customer leads via CSV or API webhook.
Assign leads to campaign queues and agent groups.
Agent initiates calls via WebRTC click-to-call or predictive dialer.
Audio stream recorded and automatically attached to CRM lead activity.
Agent tags call outcome, schedules follow-up, or issues quotation.
Managers inspect real-time reports and agent performance metrics.
Tailored operational setups for call centers, collection agencies, sales teams, and IT operators.
High-volume lead conversion teams needing auto-dialing and lead tracking.
Debt recovery agencies requiring call logs, payment tracking, and recording compliance.
B2B and B2C sales teams managing pipeline stages and follow-up reminders.
Contact our solution engineering team for technical topology reviews, custom configurations, and pricing quotes.